Can I request samples of products?
Yes. Medfare will mail you samples of any products you wish. To request samples, contact us by phone at 1-888-633-3273 or by email at firstname.lastname@example.org
Can Medfare create a fully customized program for my facility?
Yes. We specialize in customization. Please contact us by phone at 1-888-633-3273 or email at email@example.com. Additionally,
we are able to add your facility's name and logo to any stock item.
What if Medfare does not stock a size of Traycovers, Tray Slips, or Menus that I need?
Medfare can create it for you! Please contact us by phone at 1-888-633-3273 or email at firstname.lastname@example.org
How can I place an order with Medfare?
Once registered, you can place orders 24 hours a day / 7 days a week through Medfare's webstore.
Call 1-888-MEDFARE (633-3273) and place your order with one of our exceptional customer service specialists. This department is available Monday though Friday 9:00 am to 5:00 pm Eastern Time.
You may place your orders 24 hours a day / 7 days a week via toll-free fax to 1-800-336-8964 or via email to email@example.com
Does Medfare send an order confirmation for each order?
Yes. We will fax or email order confirmations for any order placed via
the webstore, via email or via fax. Also, if you phone in your order you
will be asked if you would like an order confirmation.
Can custom and stock items ship together?
Yes. Please contact us by phone at 1-888-633-3273, by email at
firstname.lastname@example.org, or by fax at 1-800-336-8964 with this
What is the lead time for orders?
Stock and custom inventoried items (custom items that are being held at
Medfare to ship as you need them) will ship within 48 business hours of placing your order and will arrive within 5 to 10 business days.
New Custom orders will take 3 to 4 weeks to produce once your approved/signed artwork is received by Medfare.
Please allow an additional 5 to 10 business days to arrive due to the
New Custom orders for Wipes will take approximately 9 weeks to produce once your
approved/signed artwork is received by Medfare. Please allow an additional
5 to 10 business days to arrive due to the shipping process.
Can I expedite my shipment to get it sooner?
Yes. Medfare can ship Next Day, 2nd Day or 3 Day and will ship your order
the same day using one of these options if an order is placed by 2:00 pm
How can I track my order?
Call 1-888-MEDFARE (633-3273) and a customer service specialist will assist
What if there is an item you cannot ship because you are out of
On the rare occasion that we are out of stock, we will contact you
immediately to make you aware of the situation and ask if you would like us
to hold a backorder for you or if you would like a substitute item. You
will not be charged for any product that has not shipped.
Where should I send my approval of artwork?
PDF approvals should be printed out and faxed to 1-800-336-8964, Attention:
(up to 10 pages total - if over 10 pages please mail proofs with
Mail approvals to: Art Department, Medfare, 6560-13 West Rogers Circle,
Boca Raton, FL 33487
E-mail signed, scanned approvals to email@example.com
What is your return/exchange policy?
If you are not completely satisfied with your purchase you may return or
exchange any unused item (packages must be unopened) within 30 days of
receipt. Custom printed material is not eligible for return or exchange
unless an item needs to be returned due to an error on our part or is
If you receive damaged material - please keep all cartons and contents that
are damaged and contact Medfare immediately by phone at 1-888-633-3273 or
email at firstname.lastname@example.org.
All returns will be inspected upon our receipt before a credit will be
issued, so please package items carefully to avoid damage in shipping.
All returns must be accompanied by a Return Authorization number. Please
contact Customer Service by calling 1-888-MedFare (633-3273) or by emailing
email@example.com to receive an RA number and return instructions.
Any items returned without an RA number or returned to the incorrect
warehouse address will be refused.
Shipping charges are not refundable and we do not pay for return shipping
costs unless an item is returned due to an error by Medfare. If you request
Medfare to issue Return Labels for you, we will deduct the costs for
those Labels from your credit.
Restocking fees of $0.75 per package will apply to all returns unless items
are returned due to a Medfare error.